Customer support
Support agent with knowledge base
Answers using your manuals, policies and past tickets. Cites sources. Escalates to a human when the case demands it.
Illustrative target: 24/7 · ES · EN · CA
Service · AI agents for business
Agents that act, not just chat.
AI agents for business connected to your knowledge base, CRM and tools: they serve customers, prepare proposals and support your team with traceable actions, defined limits and human escalation.
What it is
Not a chatbot.
A coworker.
An AI agent reads context, plans a sequence of steps, queries your systems, takes actions and hands off to a human when the situation calls for it. It does the parts of the job that require reading three documents and clicking through four screens.
Every interaction is logged. Every decision is traceable. Sensitive cases are routed to a person, not improvised. We build agents to be useful first and impressive second.
What we build
Agents already in production.
Sales
Commercial proposal agent
Reads the brief, pulls customer history and pricing, drafts a proposal and the next-step task in the CRM.
Illustrative target: −72% time per proposal
Knowledge
Internal knowledge assistant
Onboarding, contracts, policies, processes, answered with citations. Permissions respected. No hallucinated answers.
Illustrative target: 90% answers with citation
Operations
Multi-channel triage agent
Email, WhatsApp and web forms read in seconds. Intent, urgency, customer and next action, routed automatically.
Illustrative target: Sub-minute classification
CX
Reservations & bookings agent
Multilingual handling of availability, changes, cancellations and upsell, connected to your PMS or booking engine.
Illustrative target: Multilingual by default
Leadership
Business Q&A agent
Ask questions of your data in plain language. Answers come back with the chart, the source and the SQL behind them.
Illustrative target: Traceable answers
Figures are illustrative targets to define and validate against each project's baseline, data and controls; they are not universal or client results.
How we ship it
Built for trust, not for demo day.
An agent that’s wrong 5% of the time is a liability, not a tool. We design for the day-two reality: who reviews, who escalates, what gets logged, what stays private.
01
Define the contract
What the agent can do, what it must escalate, which sources it can read, which actions it's allowed to take.
02
Connect knowledge & tools
Documents, databases, CRM, ticketing, calendars, wired in with permissions and freshness controls.
03
Tune on real conversations
Evaluated against historical cases. We measure resolution rate, escalation accuracy and time-to-answer before going live.
04
Operate with humans nearby
Live dashboard, conversation logs, intervention queue and continuous-improvement loop. The agent gets better in production.
By sector
How we apply this service in your sector.
Professional services
Less time on documents, proposals, research, reporting and client management.
See approach →Real estate & property
Lead automation, viewings, documentation, incidents and multilingual communication.
See approach →Hotels & hospitality
24/7 support, multilingual replies, request handling, upselling and review analysis.
See approach →Distribution & B2B industry
Quoting, sales support, forecasting, technical documentation and operational follow-up.
See approach →Other services
AI automation
Repetitive back-office workflows running unattended, with audit logs and human review.
Read more →Custom AI
Bespoke classifiers, extractors and scoring tailored to your data and domain.
Read more →CRM/ERP integration
Connecting AI to Salesforce, HubSpot, SAP, Holded, Odoo and the rest of your stack.
Read more →AI code audit
Independent senior-engineer audit of code built with Cursor, v0, Lovable, Copilot or any AI tool.
Read more →Trust
Safe, traceable AI,
enterprise-ready.
We design for privacy from the start, human control, traceability, usage limits, permissioning and documentation. For sensitive processes, we help assess risk and applicable obligations under GDPR and the EU AI Act.
- 01We never train models on your data without explicit authorization.
- 02Human review built-in for processes where risk demands it.
- 03Traceability: prompts, sources, permissions, errors and metrics, all documented.
- 04Privacy, security and control integrated from day one.
- 05Solutions engineered to be maintained, audited and improved over time.
GDPREU AI ActAEPDISO 27001 readyEU data residency
Personal diagnosis
We work with
few clients.
Every engagement is led personally by one of the partners. If there's a fit, you get a personal first read of your case within one business day, not a canned demo.
How we work
- 01Tell us which process eats your time
- 02Personal reply within one business day
- 0320-minute call, no demo, no pitch