Quotes and RFQs in hours, tier-1 technical support with manual citations, incident triage and a B2B ordering agent — wired into your ERP and respecting your pricing policy.
The RFQ comes in by email, someone forwards it to product, product asks purchasing, purchasing checks the ERP, someone runs the numbers in Excel and, three days later, the quote goes out. Meanwhile, technical support handles the same install question for the umpteenth time — already answered on page 47 of the manual — and the salesperson loses a morning chasing stock availability for a key account.
We design agents that read the RFQ, query catalog and ERP, apply your pricing and discount rules and return a quote ready for sales to review — not draft. For technical support, the agent answers with a citation to the manual and opens a ticket if an engineer is needed. For recurring orders, the B2B customer asks the agent and it confirms stock, lead time and price within the limits you set.
Reads the RFQ from email or portal, identifies catalog references, checks stock and price in the ERP, applies your per-customer discount policy and returns a draft quote in under an hour.
Answers customer and partner technical questions citing the manual, datasheet and resolved cases. If the case needs an engineer, opens a ticket with a prior diagnosis and the relevant data attached.
Reads incoming delivery notes, invoices and incidents, pulls the data into the ERP, detects discrepancies (quantity, reference, price) and opens the incident with assigned owner and deadline.
The B2B customer asks via WhatsApp, email or portal, the agent confirms reference, real stock, lead time and contract-based price, and leaves the order prepared in the ERP for validation.
Ask in plain language about datasheets, equivalents, substitutes and catalog prices. Uses official sources from the manufacturer and the brands you distribute — no invented specs.
Average RFQ response time: 48–72 hours. The engineering team spends roughly 35% of its day on tier-1 support for products that are already documented. Out-of-hours orders are lost or answered next day. Manual delivery-note processing takes 18–22 minutes per document.
The agent returns a quote draft in under 60 minutes for 78% of standard RFQs; the rest are routed to sales with data prepared. Tier-1 support absorbs 68% of tickets before they touch engineering. Out-of-hours orders are closed with confirmation in under 5 minutes. Delivery notes processed in 4 minutes.
Enterprise CRM with fine-grained permissions — AI workflows that respect the data model.
Enterprise CRM/ERP suite in the Microsoft ecosystem — native fit with 365 and Power Platform.
Reference ERP for mid-market distribution and manufacturing — document extraction and ops orchestration.
Spanish cloud ERP widely adopted by SMBs — invoicing, expenses and reconciliation automation.
Modular open-source ERP — AI agents and workflows on top of sales, inventory and project modules.
Email, calendar and SharePoint as channel and context — triage, drafting and RAG over your inbox and files.
Yes. We work on SAP Business One, SAP S/4HANA, Microsoft Dynamics 365, Holded, Odoo, A3, Sage and the most common industrial ERPs via API or connector. The agents read and write only in the modules you authorise (catalog, stock, orders, quotes, customers) and every action is logged.
You do, no caveats. Data lives on EU infrastructure, isolated per client, and no model provider trains on your catalog, your pricing policy or your customer history. If you stop working with us, you export everything and it is deleted from the environment.
We configure explicit rules: base price per reference, minimum margins, per-customer or per-volume discounts, required authorisations. If an RFQ asks for terms outside the range, the agent does not grant them — it escalates to sales with a reasoned proposal. Every quote issued is traceable.
Good. The agent is built to absorb repetitive volume and free the rep to spend time and energy on the relationship that actually closes accounts. When the customer wants a person, the agent hands over to the right one with the context of the last exchange.
We design for privacy from the start, human control, traceability, usage limits, permissioning and documentation. For sensitive processes, we help assess risk and applicable obligations under GDPR and the EU AI Act.
Every engagement is led personally by one of the partners. If there's a fit, you get a personal first read of your case within one business day — not a canned demo.
